TERMS OF SERVICE
Yekta Akademie Sprach- und Bildungszentrum
Last Updated: July 20, 2025
GENERAL INFORMATION
1.1 Company Information
Yekta Akademie Sprach- und Bildungszentrum
Address: [Company Address]
Phone: +49 [Phone Number]
Email: info@yektaakademie.com
Website: www.yektaakademie.com
1.2 Scope of These Terms
These terms of service apply to all services offered by Yekta Akademie. This includes the website, online learning platform, physical education centers, consultancy services, and all digital services.
1.3 Acceptance of Terms
By visiting our website, using our services, or enrolling in our courses, you agree to these terms of service. If you do not agree to these terms, please do not use our services.
LEGAL FRAMEWORK
These terms have been prepared in accordance with the following legal regulations:
German Civil Code (BGB)
German Commercial Code (HGB)
Consumer Rights Directive (EU 2011/83/EU)
Digital Content Directive (EU 2019/770)
Distance Selling Act
Turkish Code of Obligations (for Turkish citizens)
SERVICE DEFINITIONS
3.1 Language Education Services
German language courses (A1-C2 levels)
Private lesson services
Group classes
Online live classes
Hybrid education models
3.2 Exam Preparation Services
TestDaF preparation courses
Goethe Certificate preparation
Telc exam preparation
Special exam preparation programs
3.3 Consultancy Services
Educational consultancy
Visa application consultancy
Career consultancy
Academic placement consultancy
3.4 Digital Services
Online learning platform
Mobile application
E-books and digital materials
Video lessons and recordings
REGISTRATION AND MEMBERSHIP
4.1 Account Creation
You must be over 18 years old
You must provide accurate and current information
You are responsible for account security
You must not share your password with anyone
4.2 Identity Verification
Identity document required during registration
Providing false information is prohibited
Additional verification may be requested
You are obligated to update your information
4.3 Account Suspension
In case of providing false information
In case of violating terms
In case of payment problems
In case of suspicious activity detection
COURSE ENROLLMENT AND PAYMENT
5.1 Course Registration Procedure
Online or physical registration
Advance payment required
Registration confirmation sent by email
Class schedule communicated
5.2 Pricing
All prices include VAT
Prices may change
Campaigns and discounts have validity periods
Group discounts may apply
5.3 Payment Methods
Bank transfer
Credit card (Visa, Mastercard)
PayPal
Installment payment (under certain conditions)
Cash payment (at physical centers)
5.4 Payment Terms
Registration fee non-refundable
Full payment before course start
Late payment interest for delayed payments
Non-compliance with payment plan may result in course exclusion
CANCELLATION AND REFUND POLICY
6.1 Cancellation Rights (14-Day Cancellation Right - EU Law)
Up to 14 days before course start
Full refund (except registration fee)
Written notification required
Cancellation form can be used
6.2 Cancellation After Course Start
First 2 weeks: 50% refund
2-4 weeks: 25% refund
After 4 weeks: No refund
Exceptions with medical certificate
6.3 Company-Initiated Cancellations
Not reaching minimum participant number
Trainer illness or force majeure
Full refund or alternative course offer
No additional cost compensation
6.4 Refund Process
Refund request evaluated within 30 days
Refund through same payment method
Bank charges deducted
Refund receipt sent by email
EDUCATIONAL SERVICES AND STANDARDS
7.1 Education Quality
Common European Framework of Reference (CEFR) standards
Experienced and certified trainers
Current curriculum and materials
Regular quality assessments
7.2 Class Schedule
Weekly class hours specified
No classes on public holidays
Make-up classes planned
Program changes announced in advance
7.3 Attendance Requirement
80% attendance requirement
Excuse notification for absences
Warning for excessive absences
Minimum attendance for certificate
7.4 Assessment and Certification
Regular midterm exams
Final exam mandatory
Minimum passing grade 60%
Internationally recognized certificates
ONLINE LEARNING PLATFORM
8.1 Technical Requirements
Stable internet connection
Current web browser
Microphone and camera
Quiet working environment
8.2 Platform Usage Rules
Timely participation in live classes
Camera must remain on
Compliance with chat rules
Recording sharing prohibited
8.3 Technical Support
24/7 technical support hotline
User manuals
Video tutorials
Live support chat
8.4 System Maintenance
Planned maintenance announced in advance
Emergency interventions performed immediately
Lost class hours compensated
Alternative access methods provided
INTELLECTUAL PROPERTY RIGHTS
9.1 Copyrights
All educational materials are copyrighted
Unauthorized copying prohibited
Commercial use strictly forbidden
Legal action will be initiated
9.2 Usage Permissions
Personal study use
Access rights during course duration
Access revoked after course completion
Extension possible with special permission
9.3 Trademark Rights
"Yekta Akademie" is a registered trademark
Logo and emblem usage prohibited
Unauthorized use results in legal consequences
License agreement required
PRIVACY AND DATA PROTECTION
10.1 Personal Data Processing
Only for educational purposes
Full GDPR compliance
Data minimization principle
Transparent data processing
10.2 Information Security
SSL encryption
Secure data storage
Regular security audits
Emergency protocols
10.3 Third-Party Sharing
Only with service providers
In case of legal obligation
With explicit consent for marketing
Data protection agreements
PROHIBITED ACTIVITIES
11.1 Platform Abuse
Creating fake accounts
Spam or harmful content
Threatening system security
Copyright infringement
11.2 Educational Environment Rules
Disturbing other students
Inappropriate behavior
Political or religious propaganda
Conducting commercial activities
11.3 Legal Consequences
Account termination
Legal action initiation
Damage compensation claim
Report to law enforcement
LIABILITY LIMITATIONS
12.1 Service Interruptions
Technical failures
Internet outages
Force majeure situations
Third-party service problems
12.2 Educational Outcomes
Learning success not guaranteed
Individual effort required
Exam success not guaranteed
Additional study may be required
12.3 Compensation Limits
Direct damages only
Up to paid course fee amount
Indirect damages excluded
Lost profits not included
DISPUTE RESOLUTION
13.1 Amicable Resolution
Negotiation first
Mediation process
Arbitration service
Alternative resolution methods
13.2 Legal Process
German courts have jurisdiction
Hamburg court has local jurisdiction
German law applies
For Turkish citizens: TÜRSAB
13.3 Consumer Rights
EU Consumer Rights Directive
14-day withdrawal right
Alternative dispute resolution
Consumer protection associations
SPECIAL CIRCUMSTANCES
14.1 Pandemic Conditions
Transition to online education
Health protocols
Flexible participation conditions
Additional security measures
14.2 Students with Disabilities
Accessible learning environment
Special support services
Adapted materials
Individual education plan
14.3 Age Groups
Parental consent for minor students
Special approach for elderly students
Youth programs
Family courses
COMMUNICATION AND APPLICATIONS
15.1 Customer Service
Email: info@yektaakademie.com
Phone: +49 [Phone Number]
Business hours: Monday-Friday 09:00-18:00
Saturday: 10:00-14:00
15.2 Complaints and Suggestions
Complaint form
Online feedback system
Quality improvement process
Regular satisfaction survey
15.3 Emergencies
24/7 emergency support hotline
Technical support
Education interruption notification
Security issues
TERMS UPDATES
16.1 Change Notification
30 days advance notice
Email notification
Website publication
Important changes highlighted
16.2 Acceptance Procedure
Automatic acceptance (by continuing)
Express rejection right
Alternative terms offer
Service termination option
16.3 Version Tracking
Current Version: v3.2
Last Update: July 20, 2025
Next Review: July 20, 2026
Change history documented
MULTILINGUAL APPLICATION
17.1 Language Priority
German version is the main text
German prevails in translation differences
German is authoritative in legal interpretations
Court language is German
17.2 Translation Quality
Professional translation service
Accuracy of legal terms
Regular translation updates
Local law adaptation
FINAL PROVISIONS
18.1 Severability
Invalid provisions do not affect others
Adaptation in case of partial invalidity
Nearest legal alternative
Preservation of contract integrity
18.2 Entire Agreement
These terms constitute the entire agreement
Previous agreements are superseded
Oral statements are invalid
Written modification required
18.3 Effective Date
These terms take effect on publication date
Transition period for existing students
Immediate validity for new registrations
Indefinite validity
These terms of service have been prepared in German, English, and Turkish languages. In case of interpretation differences, the German version shall prevail.
Last updated: July 20, 2025
Yekta Akademie Sprach- und Bildungszentrum
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